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How to establish credibility quickly in a new job by Paul Boross

City AM has just run an article helping readers to build credibility quickly when moving into a new job. My contribution to the article is on the importance of listening, and not just taking eveything on board that everyone says to you…

“Paul Boross aka the Pitch Doctor, managing director of Blue Sky and author of Pitch Up, says the activity you should be focusing on is listening. “If you’re in a managerial role, some staff will take the opportunity to show the new boss how wonderful they are, while neglecting to mention their poor track record,” he says. “Others will take the chance to air old grievances, hoping that a naive new manager will take action. One of the greatest challenges for a new manager is to demonstrate credibility through listening without being swayed by opinions.”

If staff see you being ‘taken in’ by the gossip-mongers and shirkers, you learn nothing and lose credibility in the process. Listen to everyone, but make up your own mind. And once you’ve made your mind up, stick to it! There’s nothing worse than a new manager who changes his mind whenever the political wind changes direction.



paul Boross

The Pitch Doctor is Paul Boross — and he is passionate about communication. Drawing on a career that has seen him move from primetime TV and stand-up comedy to trans-Atlantic development deals, media consultancy and motivational psychology, Boross has worked with such power players as the BBC, Google and MTV, training executives from the worlds of business and media in a range of communication, presentation, storytelling, performance and pitching skills. He has also coached several household names, including Virgin chief Sir Richard Branson, top BBC newscasters and headline comedians.

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